ACCOUNT MANAGER (VN-BASED)

CareersACCOUNT MANAGER (VN-BASED)

WHO WE ARE

ShedPro is a product company that delivers effective, affordable sales and digital marketing solutions to our clients. We measure success not only by profit, but by the positive difference we make in people’s lives. Through our Improve Lives initiatives, we seek to care well for our team members and contribute meaningfully to the communities where we live and work.

Over the next 10 years, we are committed to growing our business, supporting hundreds of jobs across developing markets, and investing our time, skills, and resources to improve lives locally and globally.

JOB OVERVIEW
We believe strong client relationships are built on trust, clear communication, and consistent delivery. We are driven by Customer Success, knowing that when our customers win, we win. We are seeking a driven, detail-oriented Account Manager to serve as the primary point of contact for assigned customers and to ensure a high-quality experience from onboarding through ongoing delivery.

The Account Manager is responsible for managing customer relationships, coordinating internally with production and operations teams, and identifying opportunities to grow and strengthen accounts over time. This role requires strong communication skills, excellent organization, and the ability to manage multiple priorities while maintaining a high standard of service.

The Account Manager plays a critical role in customer retention, satisfaction, and long-term revenue growth.

WHAT WILL YOU DO?

Client Relationship Management
- Serve as the primary point of contact for assigned customer accounts
- Build trusted, long-term relationships with key customer stakeholders
- Act as a customer advocate internally while balancing business objectives
- Maintain accurate and up-to-date customer records, contracts, and change requests
Project and Delivery Coordination
- Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services
- Track project timelines, deliverables, and dependencies
- Proactively communicate project status, risks, and changes to customers and internal stakeholders
- Identify issues early and work to resolve or escalate them appropriately
Account Growth and Retention
- Develop a deep understanding of ShedPro’s products and services
- Identify opportunities for upsell, cross-sell, and expanded engagement
- Collaborate with Sales and Marketing to support account growth strategies
- Support contract renewals and long-term account planning
Reporting and Communication
- Prepare clear status updates and performance reports for customers and internal teams
- Ensure expectations are aligned across stakeholders
- Contribute insights and feedback to improve processes and customer experience

WHAT DO YOU NEED?

Bachelor’s degree preferred, or equivalent professional experience
2 to 3 years of experience in Account Management, Customer Success, Client Services, or a related role (3 to 5 years preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Comfort working with spreadsheets, CRMs, and task management tools
Ability to manage multiple timelines and priorities simultaneously
Customer-first mindset with a strong sense of ownership and accountability
Ability to work independently in a remote environment
Ability to work cross culturally with production office based in Vietnam

How to Apply:

Please email your CV or refer someone you know to: link

Location:

Danang, Vietnam.

Learn more about our benefits

1. Financial wellbeing

Competitive Market Salary.
13 Month Salary.
Work anniversary bonus.
Potential Referral bonus and commission for bringing new project.
Annual assessments to ensure fair and equal pay based on performance results.

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2. Health and wellness

Private Health Insurance.
Annual Health Checkup.
Healthy Food & Snacks: Free daily snacks and Friday lunch.
Sport activities: Badminton & football clubs.

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3. Time off

20 Days off Allowance.
11-13 Annual Holiday Days
Summer Time Hours - Haft Friday off in 03 months of summer.
Company Retreat (All Family Members Included).
Team Building Events & Holiday: Company Retreat, Family Day, Thanksgiving, Christmas, Year-end party.

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4. Family Care

Private Health Insurance for One Dependent or Parent.
Parental Leave.
Seadever's Children Birthday Gifts.
Wedding Anniversary Dinner.
New Baby Celebration Event.

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5. Personal and Community Development

Learning & Development: Weekly training & inspirational talks at our Social Forum.
Access to English or relevant education advancement reimbursement.
We are committed to giving back to our Community Improve Lives Projects. We Give 1% of revenue or 10% of profits whichever is higher.

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